Terms and conditions

Website Access Terms and Conditions



These terms and conditions (the “Terms”) are the terms on which this website (the “Website”) is made available to you (“you”/”your”). By accessing this Website you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.


Click on the heading below to go straight to more information on each area:

1. Information about us

2. Questions or Complaints

3. Our copyright and other Intellectual Property Rights

4. Other Reckitt Brands and Websites

5. Purchases

6. Links from our Sites

7. Your use of the Website

8. User uploaded content

9. Reviews and content submitted by you

10. Your legal obligations

11. Reliance on information post

12. We may suspend or withdraw our website

13. Our liability if you are a consumer

14. Our liability if you are a business

15. How we may use your personal information

16. Changes to these Terms and Conditions

17. Other terms that may apply to you

18. General

19. Governing law and jurisdiction



1.1 We are RB UK Hygiene Home Commercial Limited (“we”/ “us”/ “our”), a company registered in England and Wales under registration number 11284867, and our registered address is 103-105 Bath Road, Slough, Berkshire, United Kingdom, SL1 3UH. We are a Reckitt company.


2.2 If you have any questions, complaints or comments about this Website, or these Terms, then you may contact us at Corporate Communications on +44 (0) 1753 217 800. Alternatively, you may use our Contact Us page: https://www.finish.co.uk/pages/help-and-support.


3.1 Your use of the Website and its contents grants no rights to you in relation to any of the intellectual property rights or associated rights, including copyrights, trademarks, patents, design rights, trade names, database rights, and neighbouring rights, as well as rights to know-how (“Intellectual Property Rights”), related to the Website. All text, user interfaces, visual interfaces, graphics, illustrations, photographs, trade marks, logos, computer code and other related material (together, “Content”), including but not limited to the design, arrangement, structure, selection, coordination, expression and “look and feel” of the Content, contained on the Website are owned or controlled by us, or licensed to us by our third party licensors. All such rights are reserved by us or our licensors.

3.2 Nothing in the Terms constitutes the transfer of any Intellectual Property Rights from us to you, or any third party.

3.3 You may only copy, reproduce, republish, download, post, broadcast, record, transmit, commercially exploit, edit, communicate to the public or distribute in any way the Content, services, web pages or materials on the Website or the computer codes of elements comprising the Website for your own personal use. You may not use any automatic or manual device, program, algorithm or methodology, or any similar process on any portion of the Website or Content. Subject to the above, you may download substantial excerpts of the Content to your device for the purpose of viewing it provided that no more than one copy of any information is made.


4.1 Any products or services which we make available to you on, or via, other Reckitt websites or websites from our brands (together, “Brand Websites”) are subject to separate terms and conditions which will be notified to you when you access the relevant Brand Websites.

4.2 This Website is designed to provide information only, and if it provides information about healthcare products or licensed medicines, it is not intended to provide medical advice or instructions as to use, but only general information which should not be relied upon by any individual or for any specific purpose. Always consult your doctor or pharmacist for advice on treatment of individual circumstances and needs.


5.1 Nothing in the Website constitutes an offer to buy or sell products and/or services. All details, descriptions and prices of, and other information relating to, products and/or services appearing on the Website are of a general nature only. We do not promise that any product and/or service appearing on the Website is or will be available at the location and time you wish to purchase any particular product and/or service.


6.1 We may provide links to other websites from time to time (via advertising or otherwise). These links are provided for your ease of reference and convenience only. We do not control these third party websites and are not responsible for their content. Our inclusion of links does not imply any endorsement of the material contained in those websites or any association with their operators. You acknowledge and agree that we will not be party to any transaction or contract with a third party that you may enter into, and we will not be liable to you in respect of any loss or damage which you may suffer by using those websites. You agree that you will not involve us in any dispute between you and the third party.


7.1 You agree that in using the Website you will not:

7.1.1 use the Website in any way that may lead to the encouragement, procurement or carrying out of any activity which is criminal, fraudulent, unlawful, or prohibited by these Terms;

7.1.2 use the Website for any purpose other than your personal use;

7.1.3 advertise or promote third party or your own products or services including by way of the distribution of ‘spam’ email;

7.1.4 transfer files that contain viruses, trojans or engage in any other activity harmful to the Website;

7.1.5 link to the Website from a third party site without our prior written authorisation;

7.1.6 access or attempt to gain unauthorised access to any user accounts linked or associated with the Website or to penetrate or attempt to penetrate the Website security measures; or             

7.1.7 interfere with any other person’s access to, use or enjoyment of, the Website.

7.2 You should use your own virus protection software for each and every access and use of the Website.

7.3 You are also responsible for ensuring that all persons who access the Website through your internet connection are aware of these Terms, and that they comply with them.

7.4 We reserve the right to suspend, restrict or terminate your access to this Website (or any part of it) at any time (and will give you prior notice if it is reasonable for us to do so) if we believe you have breached any of the restrictions in these Terms.


Content, including Reviews, uploaded by you:

8.1 By submitting information, text, photos, graphics or other content to us via the Website, you grant us a right to reasonably use these materials, including:

8.1.1 to edit, copy, reproduce, disclose, post and remove them from the Website;

8.1.2 for our marketing and advertising purposes, including publishing content and Reviews on the Website; and/or

8.1.3 sharing such content, including Reviews, with third parties for marketing and advertising purposes including publishing Reviews on third party websites.

8.2 You promise in respect of any submission:

8.2.1 that it complies with any applicable law and these Terms;

8.2.2 that is true, accurate and up to date in all respects and at all times (note that you can request that we update or correct your personal details at any time by contacting us via the below contact details);

8.2.3 that all necessary licences and/or approvals have been obtained and you have the right to make such contribution; and

8.2.4 that it is not confidential,

and you will be liable to us and compensate us for any breach of that promise. This means you will be responsible for any loss or damage we suffer as a result of your breach of that promise.

8.3 We have the right to remove any submission, including Reviews, you make to our Website at our discretion and we will not be required to provide any notice or explanation for removal.

8.4 You are solely responsible for securing and backing up your submitted content.

Content uploaded by other users:

8.5 This Website may include information and materials uploaded by other users of the Website, including to bulletin boards and chat rooms (if any). This information and these materials have not been verified or approved by us. The views expressed by other users on our Website do not represent our views or values.


9.1 When you purchase a product from us you may be emailed and invited to leave a review of the product (“Review”). Each Review you post on the Website must be an honestly based opinion about the product(s) you have purchased and personally used, and you must not have received any payment or other incentive to post a Review.

9.2 Reviews and content uploaded by you must not:

9.2.1 be false, misleading or illegal;

9.2.2 be defamatory of any person;

9.2.3 be obscene, offensive, hateful or inflammatory;

9.2.4 bully, insult, intimidate or humiliate;

9.2.5 promote or include sexually explicit material;

9.2.6 include sexual abuse material;

9.2.7 promote violence;

9.2.8 promote discrimination based on race, sex, religion, nationality, disability, sexual orientation, age or otherwise;

9.2.9 infringe any copyright, database right or trademark of any other person;

9.2.10 be likely to deceive any person;

9.2.11 breach any legal duty owed to a third party, such as a contractual duty or a duty of confidence;

9.2.12 promote any illegal content or activity;

9.2.13 be in contempt of court;

9.2.14 be threatening, abuse or invade another's privacy, or cause annoyance, inconvenience or needless anxiety;

9.2.15 be likely to harass, upset, embarrass, alarm or annoy any other person;

9.2.16 impersonate any person or misrepresent your identity or affiliation with any person;

9.2.17 identify any individual person;

9.2.18 give the impression that the Review emanates from us, if this is not the case;

9.2.19 advocate, promote, incite any party to commit, or assist any unlawful or criminal act such as (by way of example only) copyright infringement or computer misuse;

9.2.20 contain a statement which you know or believe, or have reasonable grounds for believing, that members of the public to whom the statement is, or is to be, published are likely to understand as a direct or indirect encouragement or other inducement to the commission, preparation or instigation of acts of terrorism; or

9.2.21 contain any advertising or promote any services or web links to other sites.


10.1 You confirm that:

10.1.1 you are over the age of majority in your jurisdiction, or you have the consent of your parent or legal guardian; and

10.1.2 you will comply with the restrictions on your use of the Website as set out in these Terms.

10.2 You agree to compensate us from any claim or damages (including any legal fees in relation to such claim or damages) made by a third party in respect of any matter in relation to or arising from your use of the Website, including any breach or suspected breach of these Terms, or your breach of any law or the rights of a third party.


11.1 The content on our Website is provided for general information only. It is not intended to amount to advice on which you should rely. You should obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Website.

11.2 Whilst we aim to ensure that the Website and its Content, are correct at the time when such Content is uploaded to the Website, it is subject to change and we make promises that the information on the Website or its Content is accurate, complete or up to date.

11.3 All Content and services on the Website are provided on an ‘as is’ and ‘as available’ basis and made without any promises or guarantees of any kind.

11.4 We are under no obligation to update any information contained on the Website.


12.1 Whilst we aim to ensure that the Website, its Content, any features offered through the Website and any information contained on it, are error-free, uninterrupted and free from bugs and viruses, due to the nature of the internet, we cannot guarantee this.

12.2 We do not guarantee nor promise that the Website, or any Content on it, will always be available or be uninterrupted and in a fully operating condition. We may suspend or withdraw or restrict the availability of all or any part of our Website for business and operational reasons.

12.3 Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons reasonably beyond our control.

12.4 The Website is directed to people residing in the United Kingdom. Access to or use of the Website (including its Content, any features or benefits offered through it or any information contained on it) may be prohibited by law in certain countries or jurisdictions. We make no promise that the Website (including its content, any features or benefits offered through it or any information contained on it) is appropriate or available for use in locations outside the United Kingdom.


13.1 We only provide our Website for domestic and private use. You agree not to use our Website for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.2 If defective digital content that we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

13.3 We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

13.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so (for example liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation). Nothing in these Terms will affect your legal rights.


14.1 Subject to clause 14.4, we exclude all liability (including liability of our officers, directors, managers, members, shareholders, employees, agents or advisors), whether arising in contract, tort, breach of statutory duty or otherwise, arising out of or in connection with access to or use of the Website, even if foreseeable, including but not limited to:

14.1.1 losses arising from inaccuracies in any information or material within or relating to the Website;

14.1.2 losses not caused by any breach on our part;

14.1.3 losses arising from your use of, or reliance on, the Website;

14.1.4 losses arising from the unavailability of the Website for whatsoever reason;

14.1.5 losses arising from any representation or statement made on the Website;

14.1.6 losses resulting from technical faults with the Website or technologically harmful material;

14.1.7 any business loss (including loss of profits, business, revenue, contracts, anticipated savings, data, goodwill, reputation, wasted expenditure, business interruption or loss of business opportunity); and

14.1.8 any indirect or consequential losses or losses that were not foreseeable to both you and us when you commenced accessing and using the Website. 

14.2 To the extent possible under applicable law, we exclude all implied conditions, warranties, representations or other terms that may apply to our Website or any content on it.

14.3 You will indemnify and compensate us and our officers, directors, managers, members, employees, agents and advisors for any losses, costs, liabilities and expenses (including reasonable attorneys’ fees) relating to or arising out of:

14.3.1 your use of the Website (and related use of products and services);

14.3.2 your breach of these Terms;

14.3.3 your violation of any law or the rights of any third party; and/or

14.3.4 our use of your information.

14.4 Notwithstanding anything to the contrary, we do not exclude or limit in any way our liability to you where it would be unlawful to do so (for example liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation).


15.1 We are committed to protecting your privacy and only use any personal data that we collect from you, or that you provide to us, in accordance with applicable data protection laws and regulations.

15.2 Please read our Privacy Notice and our Cookie Policy for more information on how we use personal data and related matters: https://www.finish.co.uk/pages/privacy-policy & https://www.finish.co.uk/pages/cookie-policy


16.1 We are constantly looking for ways to improve this Website. We therefore reserve the right to amend these Terms at any time. All such changes will take effect once they have been posted on the Website. Please ensure that you revisit and review these Terms regularly as you will be deemed to have accepted, and will be bound by, such changes if you continue to use the Website after the posting of any changes to these Terms.


17.1 The following additional policies also apply to your use of our Website:

17.1.1 Our Privacy Notice - https://www.finish.co.uk/pages/privacy-policy which explains how your personal information is used by us and what your rights are; and

17.1.2 Our Cookie Policy - https://www.finish.co.uk/pages/cookie-policy which sets out information about the cookies on our Website.

17.2 Additional terms and conditions will apply to purchases of goods or services, and to specific portions or features of the Website, including contests, promotions or other similar features. We will direct you to the additional terms and conditions at the time that you interact with us and/or our brands in relation to the relevant services. Please read the applicable terms and conditions carefully. If there is a conflict between these Terms and the terms that apply to a service offered through the Website, the terms that apply to that service shall take priority to the extent of such conflict.


18.1 If you are a business, these Terms contain the entire agreement between you and us with respect to the use of the Website. No representation, statement or inducement (whether oral or written) not contained in these Terms (as updated from time to time) shall be binding on either you or us.

18.2 If any provision of these Terms is found by a court or a regulator to be illegal, void, invalid or unenforceable the other provisions shall continue to apply and such provision shall be replaced by another provision which, being valid in all respects, will have an effect as close as possible to that of the replaced provision.

18.3 These Terms are not intended to give rights to anyone except you and us.

18.4 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaching these Terms, that will not mean that you do not have to do those things and it will not prevent us from taking steps against you at a later date.


19.1 If there is any dispute between you and us arising out of or in connection with these Terms, the laws of England and Wales will apply.

19.2 If you are a consumer and you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you are a consumer and you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.

19.3 If you are a consumer and you live in England, or if you are a business, the English courts shall have exclusive jurisdiction to settle any disputes (including non-contractual disputes or claims) that may arise out of or in connection with these Terms.


These Terms were last updated with effect from 25 September 2023.