DELIVERY FAQ
Please note, we currently only deliver to addresses within UK Mainland.
Order value: All orders
Type: Express
When?: 1-2 Business Days
How much?: FREE
* Postcode exclusions apply AB, BT, DD9-11, DG5- 9, FK17-21, GY, HS, IM, IV, JE, KA27-30 KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE.
* Orders placed after 4pm GMT will be dispatched next business day
We will also provide you with a tracking number once your order has left our warehouse. This way you will know it is on its way and will be able to track its progress.
1) Who can I contact if I have a question about a delivery?
You can contact our Customer Service centre here
2) How does the Express delivery work?
If you choose our express delivery and place your order before 4pm, your order should arrive in 1-2 working days. Working Day means all days from Monday to Friday, but excludes Saturday and Sunday. For example an order placed before 11pm on Friday will be delivered on Tuesday-Wednesday. Orders placed on Saturday and Sunday will be delivered on Wednesday-Thursday.
Note: we do not deliver on Saturdays, Sundays and Bank Holidays.
Postcode exclusions apply AB, BT, DD9-11, DG5- 9, FK17-21, GY, HS, IM, IV, JE, KA27-30 KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE.
3) What happens if I am out when delivery is attempted?
All orders will be delivered to the delivery address you have provided us.
For express orders; In case our carrier cannot deliver your order, two additional delivery attempts will follow. In case our carrier still is not able to deliver your order he will provide you with instructions explaining how or where you can pick up your parcel.
Standard delivery orders will be sent via DPD and will follow your usual local process (typically collection from nearby depot).
4) Between what times do express deliveries take place?
We will deliver up to 6pm, Monday to Friday.
You will receive a shipping confirmation once the order has left our warehouse, so you’ll know it’s on its way.
All orders will be delivered to the delivery address you have provided us. In case our carrier cannot deliver your order, two additional delivery attempts will follow. In case our carrier still is not able to deliver your order he will provide you with instructions explaining how or where you can pick up your parcel.
Note: we do not deliver on Saturdays, Sundays and Bank Holidays.
Postcode exclusions apply AB, BT, DD9-11, DG5- 9, FK17-21, GY, HS, IM, IV, JE, KA27-30 KW, KY10, KY14-16, PA20-38, PA41-49, PA60-78, PA80, PH5-9, PH11-13, PH15-26, PH30-50, PO30-41, TD5, TD15, TR21-25, ZE.
5) Which Payment types do you accept?
We accept the following Payment Cards:
- Mastercard
- Visa
- Visa Debit
- Visa Electron
- Maestro
- AMEX
- PayPal
RETURNS
1) What is your Returns policy?
If you are not 100% satisfied with your purchase, you can return your order within 30 days after the original purchase date and get a full refund. In case you would like to return the product please keep in mind the product must not be used and must be returned in the state you received them and be returned in the original packaging.
If for whatever reason you're not happy with your purchase, simply contact our Customer Service Centre who will take care of everything for you.
You can contact our Customer Service centre here
2) How and when do I get my refund?
You will be refunded directly back in the card used for the original payment. You can expect the money to be refunded within 14 days from the point we have received the returned product.